#cpd23 Thing 18: Can you see me now?

I use Team Viewer to remotely share screens at work. We use it partially for real-time collaboration and partially because there are people in our company who must have been born in Missouri — they have to see things for themselves.

Then there are the customers who ask, for time 768,298, how to create a PDF or how to get a number from one sheet in Excel to another. I have written directions I send out, but some of my customers have trouble following the directions. Tools like Jing or Quick Screen Share could help. My main problem would be that I would have to keep a clean install of the programs I’d be demonstrating, because if I used my customized-to-death applications they would find it confusing. (But my Word doesn’t look like that!) It’s a fine line to navigate, explaining things people with no computer confidence but not talking down to them and still getting them to be able to run the screencast and follow the instructions.

I use Audible all the time, but not for podcasting. As I said in the Thing on presenting, I hate my voice. OK, no. I don’t. I just hate having to listen to the sound of my own voice, so I don’t plan to podcast unless someone pays me very, very well. (Anyone interested?) When I use Audible for is digitizing my audio collection. Tracks get split in the silliest ways and have to be reassembled. I love me my Audible, but I don’t want to be in it myself.

So,what does the jury say?

Screen sharing gets a big thumbs up.

Screen casting is a maybe, but I’d start with temporary casts before I record casts for repeated us.

Audible gets two thumbs up, but neither is pointed to podcasting.

 

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